SHIPPING INFORMATION

What We Are Accountable For

MARTIVOX is directly responsible for your order from the moment it is placed until it is delivered to you. This accountability covers the entire process when we arrange and manage the shipping. Specifically, we take full responsibility for any loss, damage, or delay that occurs during transportation under our selected carrier. Your purchase is protected throughout its journey to your address.

Your Timeline, Start to Finish

After your order is confirmed, it enters a preparation phase. This stage typically spans 3 to 7 days, during which your items are picked, inspected, and packed. Following preparation, the package is handed over to the carrier for transit. The delivery journey then generally takes between 14 and 30 days. We guarantee that the total delivery period will not exceed 30 days.

Factors Outside Our Control

While we maintain a firm commitment to the delivery timeline, certain external conditions can occasionally affect the transit schedule. These include public holidays, the destination country, severe weather, and the operational realities of international couriers. Despite these potential variables, our 30-day maximum delivery period remains in effect.

When You Choose Your Own Carrier

The responsibility for the shipment shifts to you only in one specific scenario. If you independently arrange and select a different carrier that is not provided by MARTIVOX, you then assume responsibility for the transportation process. For all other orders where we manage the carrier, our full accountability for loss, damage, or delay remains unchanged.

Need Help While You Wait?

For any questions about your order’s transit status, you can contact us directly for a personal update and assistance. Reach out to cs@martivox.com at any time, and we will provide the information you need.